Refund Policy

At LockScent, we want you to love your purchase! If for any reason you are not completely satisfied, we offer a 30-day guarantee to ensure your peace of mind.

Returns

• You have 30 days from the date your order is delivered to request a return.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.

Shipping Costs

• Customers are responsible for covering the return shipping costs.
• Shipping costs from your original order are non-refundable.
• We recommend using a trackable shipping service to ensure we receive your return.

How to Request a Return

1. Email us at info@lockscent.com with your order number and the reason for your return.
2. Our team will provide you with return instructions and the shipping address.

Please note: Items that are damaged due to improper use or wear and tear are not eligible for refunds. Gift cards and personalized items are also non-refundable unless they arrive damaged or defective.

If you have any questions, feel free to contact us at [your email address or phone number]. We're here to help!

— The LockScent Team